Best Price Guarantee
Sprout’s Best Price Guarantee
At Sprout Market, we endeavour to bring you a great selection of products from sustainable green brands at the best prices. If you happen to find the same product at another Australian retailer, then we will beat their price by 5%!
How it works
- Provide us with proof of a competitor’s advertised price for the same product advertised within a week from date of purchase.
- Once we have verified that the price is genuine and the product is ready for immediate delivery (no pre-orders), we will refund the difference to you.
- Contact us at email@example.com with a record of the price (this can be from a catalogue, a webpage, a screenshot, or similar).
- At the time of purchase, we price beat all Australian retail competitors (this includes both in-store and online prices).
- We will verify that the competitor’s advertised price is current and the product is available for immediate sale and delivery.
- Refunds are given in Australian Dollars.
Our Guarantee does not include
- The online or in-store prices of retailers not based in Australia.
- Prices that are traded in other currencies other than AUD.
- Products shipped from or sold by third-party sellers, resellers and grey importers in-store or online.
- Products that are not in stock at our competitor (I.e. no preorders or out of stock items).
- Prices (excluding delivery), pre-orders, bundle offers, free items, pricing errors, specially marked-down prices, special daily or hourly sales, mail-in offers, cash back and coupon offers, competitor clearance items, open-box items, products included in gift card offers, products included in credit card offers, products included in a subscription box, products available for sale during public holidays whether offered by Sprout or a competitor, staff discounts, business prices (I.e. prices or discounts not available to the public).
- A refund of the flat rate shipping cost that applies for purchases below $70. (I.e. we only price match an identical product’s advertised price).