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Frequently Asked Questions

Return Shipping

What is your return policy?

Should you experience any challenges with your purchase, please notify us within 7 days of receiving your order by clicking here (requests can be submitted 24/7) and we will be glad to help. Certain merchandise, such as perishable items, cosmetics, intimate or sanitary goods, personal care items, digital downloads, gift cards or final sale items are not eligible for return.

I want to check the status of a refund.

Once we issue a refund, you should receive an email confirmation. Typically, funds are returned in 5 to 8 business days (but this varies by financial institution).

If you need more information about a refund, click here to contact our member services team.

How much does shipping cost?

As a step towards our mission to make healthy and green living affordable and accessible to everyone, we have made getting your order easy and cheap.

For orders < $65, we charge a flat rate shipping of $9.95

For orders > $65, we give FREE shipping

Sprout Market currently ships to all addresses in Australia.

Who are your couriers?

We use Australia Post to get your packages to you as quickly as possible! 

How do I end my trial membership?

We're sorry to hear that you're considering ending your trial! Please note, if you have not made a purchase, you are not yet enrolled in a trial membership. However, we understand and want to do all that we can to help you out. If you're considering ending your Sprout Market membership, please click here.

I have a different question.

Please contact our Member Services team here and let us know how we can help!

 
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