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Returns, Refunds and Exchange Policy

Returns, Refunds and Exchange Policy

We want you to be happy shopping with us. If you are experiencing issues with your order, please notify us by submitting a request online and we will be glad to help. Any rights you have under our returns, refunds and exchange policy are additional to the rights you have under Australian Consumer Law.

Exchanges 

Bought the wrong product and wish to exchange it for a different one? We accept exchanges within 7 days from the date which your order is delivered to you. Please note that this is subject to all other terms and conditions on our site.

Products must be unused in their original packaging and sealed to be eligible for exchange.

Refunds

Please review your order carefully before placing it as we do not provide change-of-mind refunds. We provide refunds if the product you bought is:

  • Not of acceptable quality (this does not include products that do not fit in with your dietary or lifestyle requirements).
  • Does not match the description (I.e. the nutritional macros on a product does not match the product description on our site). 

Returns

Before returning products to us, please note the following:

  • We are unable to reimburse postage costs incurred for returned/exchanged products unless it has a defect, is otherwise faulty, or we have shipped the incorrect product to you.
  • If you intend to reject or return a product, please notify us online. Please do not throw the product away without receiving confirmation from a Sprout Market representative. In the event of a faulty product, we reserve the right to request for evidence of the fault to be provided.
  • Certain products such as perishable items, cosmetics, personal care items or final sale items are not eligible for returns.
  • We reserve the right to refuse an exchange or refund if the product(s) in question do not meet the above guidelines.  

 Returns can be done in one of two ways: 

  • Return the product in person at our warehouse.
  • Return the product by sending it to our warehouse.

  Please note that returns must be made within 7 days from the date which it was delivered to you. 

Return Address

SPROUT MARKET, 320 Sussex Street, Sydney NSW 2000


 
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