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Frequently Asked Questions

Popular Questions

When will my order arrive?

Your orders will be processed within 1-2 business days of when they are placed. Thereafter, your order will be shipped out within 3-4 business days after placing the order. You can view the status of your order in the My Orders section of your account page. Tracking information will be emailed to you once your order has shipped.

What is your return policy?

Should you experience any challenges with your purchase, please notify us within 7 days by clicking here (requests may be submitted 24/7) and we will be glad to help. Please check out our Retuns, Refunds and Exchange Policy for more information prior to submitting a request. 

How much does shipping cost?

Shipping charges are free for orders above $70. Shipping Charges are fixed at $9.95 for orders below $70 Australia Wide.

Can I try Sprout Market for free?

Absolutely! First-time members can test drive Sprout Market for free for 30 days. Your free trial begins upon placing your first order and will roll into a paid membership 30 days later. During your trial membership, you'll have full access to our selection of great products at wholesale prices and other membership perks offered exclusively to Sprout Market members. We hope you love being a Sprout member! If there's anything that we can do to improve your Sprout experience, please contact our member services team here.

How do I end my trial membership?

We're sorry to hear that you're considering ending your trial! Please note, if you have not made a purchase, you are not yet enrolled in a trial membership. However, we understand and want to do all that we can to help you out. If you're considering ending your Sprout Market membership, please click here.

How does the Sprout Membership work? What are the benefits?

A Sprout Market membership gives you access to the best natural and organic products from all of the brands you love at wholesale prices. Members also have access to special promotions, exciting contests and educational content. The membership costs less than $5 a month ($59.95 for the year) and most members make back that fee within the first two orders. All new members receive a 30-day free trial that begins when the first order is placed.

I am having trouble placing an order or checking out.

We're so sorry to hear that! Please click here and one of our Customer Service champions will assist you promptly.

I have a different question.

Please contact our Member Services team here and let us know how we can help!