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Frequently Asked Questions

Popular Questions

What other options are there if I do not want to commit to a membership?

If you do not wish to commit to a membership or are looking to place a one-off purchase with Sprout Market, simply select the regular price option at the checkout page and pay RRP. Please note that member prices are available to members only. By selecting the member price option, you understand that you have actively agreed to become a member.

When will my order arrive?

Your orders will be distpached within 1-2 business days of when they are placed only if your entire order is in stock. If you have back-ordered items, we will dispatch your order once all your items arrive to us from our suppliers. If you wish to have a partial shipment, please contact us. 

Please note that the warehouse is closed on weekends.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

We use Australia's largest delivery network service provider Australia Post.

If you require a product urgently (within a week), please contact our customer support team at support@sproutmarket.com.au to enquire about express shipping options or in store pick up. We cannot guarantee that your order will arrive to you within a specific time frame.

Out of stock items can also affect delivery time. If an item is out of stock with our suppliers, we will contact you on an ETA. If we are unable to contact you within 3 business days, we will send you an out of stock notification email and your money will be refunded to you.

Estimated Delivery Time:

NSW

Metro: 1 - 2 Business days

Country: 2 - 3 Business days

Inter-State

Metro: 2 - 3 Business days

Country: 4 - 8 Business days

Shipping Costs are fixed at $9.95 for orders below $65 Australia Wide.

What is your return policy?

Should you experience any challenges with your purchase, please notify us within 7 days by clicking here (requests may be submitted 24/7) and we will be glad to help. Please check out our Retuns, Refunds and Exchange Policy for more information prior to submitting a request. 

How much does shipping cost?

Shipping charges are free for orders above $65. Shipping Charges are fixed at $9.95 for orders below $65 Australia Wide.

Can I try Sprout Market for free?

Once you sign up as a Member, you will be charged your annual $59.95 membership fee. However, if you decide that you do not wish to continue your membership you may request a refund of your membership charge within 30 days of placing your first order. We hope you love being a Sprout member! If there's anything that we can do to improve your Sprout experience, please contact our member services team here.

How does the Sprout Membership work? What are the benefits?

A Sprout Market membership gives you access to the best natural and organic products from all of the brands you love at wholesale prices. Members also have access to special promotions, exciting contests and educational content. The membership costs less than $5 a month ($59.95 for the year) and most members make back that fee within the first two orders. 

How do I cancel my membership?

We're sorry to hear that you're considering ending your membership! You may pause your membership at any time by logging into your account and selecting Subscription Profiles. Here you have an option to pause your membership. However, we understand and want to do all that we can to help you out. If you're considering ending your Sprout Market membership, please also click here.

What happens if I'm charged because I forgot to cancel my annual membership?

Just send an email to support@sproutmarket.com.au and we will see what we can do for you!

I am having trouble placing an order or checking out.

We're so sorry to hear that! Please click here and one of our Customer Service champions will assist you promptly.

I have a different question.

Please contact our Member Services team here and let us know how we can help!

 
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